Knowledge Base

General Service Agreement

General Service Agreement

THIS AGREEMENT IS VALID FOR SERVICES PROVIDED OVER THE INTERNET AND CONSISTS OF RULES DETERMINING THE TERMS OF USE OF THE HOSTING SERVICE BETWEEN TEKNOBİLHOST AND INDIVIDUALS OR LEGAL ENTITIES. YOU MUST READ THE SERVICE AGREEMENT AND THE TERMS OF USE, WHICH ARE AN INTEGRAL PART OF THIS AGREEMENT, IN FULL BEFORE ORDERING ANY PRODUCT THROUGH OUR WEBSITE. THE SERVICE USE AGREEMENT CONTAINS THE RULES YOU MUST FOLLOW. IF YOU DO NOT ACCEPT THIS AGREEMENT OR ANY OF ITS TERMS, PLEASE CANCEL YOUR ORDER. DO NOT ORDER ANY PRODUCT OR SERVICE.

SERVICE PROVIDER AND PARTIES

This agreement is made between Teknobil Information Services LTD. (hereinafter referred to as "TEKNOBİL HOST") and the customers who purchase services provided by Teknobil Information Services LTD. (hereinafter referred to as "CUSTOMER").

Address: K.K.T.C. Gazimağusa Dörtyol Atatürk Meydanı No:3

SUBJECT OF THE AGREEMENT

This agreement outlines the mutual rights and obligations of the parties regarding the purchase/sale of the services and products specified below, which the CUSTOMER ordered electronically from the TEKNOBİL HOST website, in accordance with the provisions of the Law No. 6502 on the Protection of Consumers, the Regulation on Distance Contracts, and all other legal regulations and practices.

By signing/accepting/approving this agreement in a virtual environment, the CUSTOMER acknowledges that they have read, understood, and agreed to the terms and conditions of this agreement and the Service Use Terms, which are inseparable and indivisible from this agreement. The CUSTOMER agrees to comply with all terms and conditions set forth in this Agreement, including any additional or different records, terms, and policies that TEKNOBİL HOST may update and regulate on its website from time to time.

DURATION OF THE AGREEMENT

This agreement is valid for the duration of the service commitment added to the agreement. If no additional service commitment is added to the agreement, the agreement is valid for one payment period and continues for an additional payment period unless one party notifies the other.

INFORMATION

To improve service quality, Teknobilhost has decided to implement standards accepted as information security management system standards: TS ISO IEC 27001:2013 Information Security Management Systems, TS EN ISO 9001:2008 Quality Management Systems, TS ISO IEC 20000_1 Information Technology and Service Management Systems, TS EN ISO 22301:2013 Societal Security and Business Continuity Management Systems. This document is prepared to inform our customers in this context. By implementing these globally accepted standards, Teknobilhost aims to provide more secure services to its customers.

A model has been prepared within Teknobilhost to establish, implement, operate, monitor, review, maintain, and continuously improve the TS ISO IEC 27001:2013 Information Security Management System, which is one of these standards.

PRODUCTS SUBJECT TO THE AGREEMENT

The service with the characteristics mentioned in the agreement, which the CUSTOMER sends to use at the data center of TEKNOBİL HOST, or the rented server, virtual server, hosting, and other services of TEKNOBİL HOST, whose sales price is determined on the website of TEKNOBİL HOST or through an email sent to the CUSTOMER, constitutes the subject of the sale. The CUSTOMER acknowledges that they have read and confirmed all preliminary information regarding the fundamental characteristics, sales price, payment method, delivery conditions, etc., of the service subject to the sale, and placed the order afterward in accordance with the terms of this agreement.

By confirming the preliminary information electronically, the CUSTOMER confirms that they have received the correct and complete information regarding the address, the main features of the ordered products and services, the Turkish Lira price including taxes, and the payment and delivery information before the conclusion of the distance contracts.

DELIVERY OF THE SERVICE, PLACE OF PERFORMANCE OF THE CONTRACT, AND DELIVERY METHOD

The service is the server or rented server or hosting service or a value-added internet service belonging to the CUSTOMER, which they will host at the data center of TEKNOBİL HOST or will receive services from the servers of TEKNOBİL HOST at the data center of TEKNOBİL HOST for a fee. These server computers are kept in the system rooms of the access providers with which the SERVICE PROVIDER works. All information regarding the use of the service will be delivered to the CUSTOMER via the email address in the customer registration created by the CUSTOMER on the website www.teknobilhost.com.

RESPONSIBILITIES OF TEKNOBİL HOST

TEKNOBİL HOST will provide the services ordered by customers if the payment is made in advance. TEKNOBİL HOST is not obliged to provide services for services whose payment has not been made in advance or canceled in bank records.

After the acceptance of the order and the approval of the transactions, TEKNOBİL HOST will send all information and passwords related to the service in the customer order details to the customer via email, and the service will begin. The responsibility for the related accounts and passwords belongs to the customer, and the customer is responsible for any damage and loss arising from these issues.

TEKNOBİL HOST will receive technical questions from its customers in writing through the website www.teknobilhost.com and will respond in writing. The scope of technical support is limited to the provided service only; the operating system and the software installed by the customer on this operating system are outside the scope of technical support. If the customer has not signed a SERVICE LEVEL AGREEMENT, TEKNOBİL HOST will not provide technical support on these issues. The customer must comply with the technical support conditions in the service usage terms.

TEKNOBİL HOST is not responsible for interruptions due to force majeure, such as breakdowns caused by companies forming the backbone of the internet, server malfunctions, data centers, or customer errors, and maintenance work.

TEKNOBİL HOST is not responsible for problems in its services caused by access providers and their data centers.

TEKNOBİL HOST reserves the right to change the content and limitations of the service packages it offers.

CUSTOMER RESPONSIBILITIES

Under this agreement, the personal data directly related to the formation of the agreement can be processed in accordance with the Personal Data Protection Law No. 6698 and dated 24.03.2016. The customer's TC identification number, name, surname, email address, address; if the customer is a legal entity, additionally the tax office and tax number information is obtained. This information is necessary for the formation and performance of the agreement; by signing the agreement, the customer accepts the processing and secure transfer of these data.

Moreover, the customer has the right to apply to the data controller under the relevant law to: learn whether their personal data is processed, request detailed information if their personal data has been processed, learn the purpose of processing personal data and whether they are used in accordance with their purpose, know the third parties to whom personal data are transferred domestically or abroad, request the correction of personal data if they are incomplete or incorrectly processed, request the deletion or destruction of personal data, request the notification of these actions to third parties to whom personal data have been transferred, object to any result arising against the person through the analysis of processed data exclusively through automated systems, and demand compensation for damages arising from the unlawful processing of personal data.

The customer agrees that the communication information they will share will only be shared with official institutions upon request for the purpose of an investigation or prosecution, and they give their consent for this. Additionally, TEKNOBİL HOST, based on a court order, will perform the "IP address blocking" procedure in cases where it is not a content provider or does not have the opportunity to intervene in the content. The customer acknowledges in advance that TEKNOBİL HOST is not responsible if access is blocked due to the blocking of the IP address as required by the court order, even if it is unrelated to the customer.

The customer must accept the written offer sent by TEKNOBİL HOST and create a customer registration electronically through the website teknobilhost.com to request the service. The customer makes the payment for the service they wish to purchase in advance. Invoices are created upon customer request and according to the type of service; Monthly, 3 Monthly, 6 Monthly, or Annual. The recurring due date is the last payment date of the next period from the day the service is used.

The customer agrees and undertakes to use the purchased service in accordance with the SERVICE USE TERMS specified on the teknobilhost.com website.

The customer is responsible for obtaining and managing the passwords necessary for the management of the purchased service from TEKNOBİL HOST and therefore ensuring its security. The customer accepts that they are personally responsible for all actions performed under the defined "Main User" or "user name" they have defined in the system.

The customer agrees not to send messages that are criminal or considered illegal under relevant laws. Additionally, no written, audio, or visual content presented on the TEKNOBİL HOST servers can be contrary to Turkish laws. Otherwise, the CUSTOMER is responsible for all material and moral damages arising and to arise. The parties will also not engage in any behavior that would damage each other's commercial reputation and respect. The customer's purchase of services from TEKNOBİL HOST does not grant the customer any rights arising from the Intellectual and Industrial Property Rights legislation, commercial information, trade secrets, etc., of TEKNOBİL HOST, nor does it provide any rights to know about the internal functioning of the company and the content of the provided services. The customer agrees in advance that they will not share any information learned due to the provided service with third parties and institutions in written or verbal form without the explicit and written consent of TEKNOBİL HOST.

The installation, licensing, and software of the software used and operated by the customer and operated on the service provided by TEKNOBİL HOST will be performed and provided by the customer, and TEKNOBİL HOST cannot be held responsible for these issues. In addition, all responsibilities related to operating systems and/or software products on services provided by TEKNOBİL HOST belong to the customer. The customer agrees in advance that in case of any problem with the operating systems and/or software on these services, TEKNOBİL HOST cannot be held responsible and agrees to pay the relevant support fees if they request service.

TERMINATION OF THE AGREEMENT AND AMENDMENTS

TEKNOBİL HOST can terminate this agreement unilaterally without any need for a reason by providing 15 days' written notice. If the customer violates the terms of this agreement or the Service Use Terms, TEKNOBİL HOST can terminate this agreement immediately without any need for a warning or notification. The customer can terminate this agreement by notifying TEKNOBİL HOST in writing, provided they do not have any debts due to the services they have received. If the customer is in breach of the agreement, TEKNOBİL HOST will not return the fee received for the period up to the termination date. However, if the customer requests service cancellation within 7 days of the service start date, a refund will be made within 3 working days. The customer can submit their service cancellation request through the "Cancel Service" section on the teknobilhost.com website or via email.

COURT OF JURISDICTION

In the resolution of disputes arising from this agreement, Istanbul Central Courts and Execution Offices are authorized.

MISCELLANEOUS PROVISIONS

All notifications to be made under this agreement will be made to the e-mail addresses provided by the parties in this agreement. The customer is responsible for providing their correct email address. Notifications sent to these email addresses will be considered valid. The customer is obliged to notify TEKNOBİL HOST of any changes to their email address in writing immediately.

If any provision of this agreement is found to be invalid, illegal, or unenforceable, it will not affect the remaining provisions of this agreement, which will remain valid and enforceable to the fullest extent permitted by law.

This agreement represents the entire understanding between the parties regarding the subject matter hereof and supersedes all prior negotiations, understandings, and agreements between the parties.

By using the services provided by TEKNOBİL HOST, the customer acknowledges that they have read, understood, and agreed to the terms and conditions of this agreement and the Service Use Terms, and they will comply with all terms and conditions set forth herein.